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• Download Microsoft Teams now and get connected across devices on Windows, Mac, iOS, and Android. Collaborate better with the Microsoft Teams app.
• Click the Download button to start the installation process. By default, this will download as a setup.exe file to your local Downloads folder. Open the downloaded file. If you're running Outlook 2010, click Yes. The plugin will automatically install in your Outlook calendar. If you're running Outlook 2013.

The type of Webex Teams account you have determines how you can integrate it with Microsoft Outlook.

• Free Webex Teams account—You'll see the Microsoft Outlook option in your Settings where you can turn it on if you are an administrator on your computer.

• Paid Webex Teams account—Your administrator needs to enable the Microsoft Outlook integration for you, you don't need to do anything and you will see statuses in Outlook and be able to call and message your contacts from it.

What You Need

• Webex Teams for Windows

• Windows 7, 8, or 10

• Microsoft Outlook 2013 or 2016

  Microsoft Office 365 (version 16.0.9001 or later)

Before You Begin

In this guide, we will explain the benefits of the Teams add-in for Outlook and also provide detailed instructions about how to download and install this really useful tool. What is the Microsoft Teams add-in for Outlook. The Microsoft Teams add-in for Outlook is a really useful integration tool for users of both programs. These programs are called Office Add-ins in Outlook 2016 and Outlook 2019, and Apps for Office in Outlook 2013, and help you speed up the way you access information on the web. For example, the Bing Maps add-in becomes available in an email that contains an address, and you can use it to check the online map for that location right from your email.

If you have a free account and you have administrator rights on your computer, in Webex Teams, click your profile picture, go to Settings > Outlook > Outlook Settings > Connect to Outlook. Choose Yes in the window that opens, then OK, Close, and Save.

Avoid Conflict with Other Apps

You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex Teams with Outlook for status, you need to quit and unregister any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

There is a known issue with Skype for Business deployments when you have more than one app registered to connect to Outlook for status integration, this can cause Skype for Business to crash. If you experience this issue, we recommend that you only maintain one app registered to Outlook for status integration and then uninstall or reinstall Skype for Business.

See People's Status in Outlook

Anywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you'll also see their status in Webex Teams. You won't see any status for people that are not in Webex Teams.

The status that you see in Outlook comes from Webex Teams. Here's what the statuses look like in the app and in Outlook:

Get in Touch with Someone in Webex Teams from Outlook

In Outlook, when you hover over a person's name, their contact card opens with options on how to contact them.

• Call—Click or click on a number to start a call in Webex Teams.

• Message—Click to message the person in Webex Teams. If you don't already have a space set up with them, then we create one for you to send the message.

• Message a Group—If you have an email to or from a group email address, you can also send them all a message in Webex Teams by clicking to start a space with the group where your message will appear.

The Teams Meeting add-in lets users schedule a Teams meeting from Outlook. The add-in is available for Outlook on Windows, Mac, web, and mobile.

Teams Meeting add-in in Outlook for Windows

The Teams Meeting add-in is automatically installed for users who have Microsoft Teams and either Office 2013, Office 2016, or Office 2019 installed on their Windows PC. Users will see the Teams Meeting add-in on the Outlook Calendar ribbon.

Note

• There is no direct URL that links to the Teams add-in.
• There are additional considerations if your organization runs both Teams and Skype for Business. Under some circumstances, the Teams add-in is not available in Outlook. See Upgrade from Skype for Business to Teams for details.
• User permissions to execute the Regsvr32.exe file is a minimum requirement for the Teams Meeting add-in to be installed on the computer.
• If users do not see the Teams Meeting add-in, instruct them to close Outlook and Teams, then restart the Teams client first, then sign in to Teams, and then restart the Outlook client, in that specific order.
• If you are using an Office Outlook installation from the Microsoft Store, the Teams Meeting add-in isn't supported. Users who require this add-in are advised to install Click-to-Run version of Office, as outlined in Office on Windows 10 in S mode article.

Teams Meeting add-in in Outlook for Mac

The Teams Meeting button in Outlook for Mac will appear in the Outlook for Mac ribbon if Outlook is running production build 16.24.414.0 and later and is activated with a Microsoft 365 or Office 365 client subscription.​

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook Web App

The Teams Meetings button in Outlook Web App will appear as part of new event creation if the user is on an early version of the new Outlook on the web. See the Outlook Blog to learn about how users can try the early version of the new Outlook on the web.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in in Outlook mobile (iOS and Android)

The Teams Meeting button shows up in latest builds of the Outlook iOS and Android app.

The meeting coordinates (the Teams join link and dial-in numbers) will be added to the meeting invite after the user clicks Send.

Teams Meeting add-in and FindTime for Outlook

FindTime is an add-in for Outlook that helps users reach consensus on a meeting time across companies. Once the meeting invitees have provided their preferred times, FindTime sends out the meeting invite on the user's behalf. If the Online meeting option is selected in FindTime, FindTime will schedule a Skype for Business or Microsoft Teams meeting. (FindTime will use whichever has been set by your organization as the default online meeting channel.)

Note

If you saved a Skype for Business setting in your Findtime dashboard, FindTime will use that instead of Microsoft Teams. If you want to use Microsoft Teams, delete the Skype for Business setting in your dashboard.

For more information, see Schedule meetings with FindTime.

Authentication requirements

The Teams Meeting add-in requires users to sign in to Teams using Modern Authentication. If users do not use this method to sign in, they'll still be able to use the Teams client, but will be unable to schedule Teams online meetings using the Outlook add-in. You can fix this by doing one of the following:

• If Modern Authentication is not configured for your organization, you should configure Modern Authentication.
• If Modern Authentication is configured, but they canceled out on the dialog box, you should instruct users to sign in again using multi-factor authentication.

To learn more about how to configure authentication, see Identity models and authentication in Microsoft Teams.

Enable private meetings

Allow scheduling for private meetings must be enabled in the Microsoft Teams admin center for the add-in to get deployed. In the admin center, go to Meetings > Meeting Policies, and in the General section, toggle Allow scheduling private meetings to On.)

The Teams client installs the correct add-in by determining if users need the 32-bit or 64-bit version.

Microsoft Teams Outlook Plugin Mac

Note

Users might need to restart Outlook after an installation or upgrade of Teams to get the latest add-in.​

Teams upgrade policy and the Teams Meeting add-in for Outlook

Customers can choose their upgrade journey from Skype for Business to Teams. Tenant admins can use the Teams co-existence mode to define this journey for their users. Tenant admins have the option to enable users to use Teams alongside Skype for Business (Islands mode).

When users who are in Island mode schedule a meeting in Outlook, they typically expect to be able to choose whether to schedule a Skype for Business or a Teams meeting. In Outlook on the web, Outlook Windows, and Outlook Mac, users see both Skype for Business and Teams add-ins when in Islands mode by default. You can configure a Teams meeting policy setting to control whether users in Islands mode can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins.

Due to certain limitations in the initial release, Outlook mobile can only support creating Skype for Business or Teams meetings. See the following table for details.

Set whether users in Islands mode can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins

As an admin, you can configure a Teams meeting policy setting to control which Outlook meeting add-in is used for users who are in Islands mode. You can specify whether users can only use the Teams Meeting add-in or both the Teams Meeting and Skype for Business Meeting add-ins to schedule meetings in Outlook.

You can only apply this policy to users who are in Islands mode and have the AllowOutlookAddIn parameter set to True in their Teams meeting policy. For steps on how to set this policy, see set the meeting provider for users in Islands mode.

Other considerations

The Teams Meeting add-in is still building functionality, so be aware of the following:

• The Teams Meeting add-in requires an Exchange mailbox for the primary user scheduling the meeting. Ensure that you have at least one Exchange mailbox configured in your Outlook profile and use it to schedule Teams meetings with the add-in. For Exchange requirements, see How Exchange and Teams interact.
• The add-in is for scheduled meetings with specific participants, not for meetings in a channel. Channel meetings must be scheduled from within Teams.
• The add-in will not work if an Authentication Proxy is in the network path of the user's PC and Teams Services.
• Users can't schedule live events from within Outlook. Go to Teams to schedule live events. For more information, see What are Microsoft Teams live events?.

Learn more about meetings and calling in Microsoft Teams.

Troubleshooting

Use the following steps to troubleshoot issues with the Teams Meeting add-in.

Teams Meeting add-in in Outlook for Windows does not show

If you cannot get the Teams Meeting add-in for Outlook to install, try these troubleshooting steps.

Download and run the Microsoft Support Recovery Assistant to perform automated troubleshooting steps and fixes.

Alternatively, perform the following steps manually:

• Windows 7 users must install the Update for Universal C Runtime in Windows for the Teams Meeting add-in to work.
• Check that the user has a Teams Upgrade policy which enables scheduling meetings in Teams. See Upgrade from Skype for Business to Teams for more details.
• Check that the user has a Teams Meeting policy that permits the Outlook Add-in. See Manage meeting policies in Teams for more details.
• Ensure the user has the Teams desktop client installed. The meeting add-in will not be installed when only using the Teams web client.
• Ensure the user has Outlook 2013 or later installed.
• Make sure the user has permission to execute regsvr32.exe.
• Ensure that all available updates for Outlook desktop client have been applied.
• Follow these steps:
  • Restart the Teams desktop client.
  • Sign out and then sign back in to the Teams desktop client.
  • Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)

If you still don't see the add-in, make sure that it isn't disabled in Outlook.

• In Outlook, choose File and then Options.
• Select the Add-ins tab of Outlook Options dialog box.
• Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
• If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and then select Go…
• Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office.
• Choose OK on all dialog boxes and restart Outlook.

For general guidance about how to manage add-ins, see View, manage, and install add-ins in Office programs.

Teams Plugin Mac

If the add-in still does not show, use the following steps to verify the registry settings.

Note

Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.

• Launch RegEdit.exe
• Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOfficeOutlookAddins
• Verify TeamsAddin.FastConnect exists.
• Within TeamsAddin.FastConnect, verify LoadBehavior exists and is set to 3.
  • If LoadBehavior has a value other than 3, change it to 3 and restart Outlook.

Delegate scheduling does not work

If your administrator has configured Microsoft Exchange to control access to Exchange Web Server (EWS), a delegate won't be able to schedule a Teams meeting on behalf of the boss. The solution for this configuration is under development and will be released in the future. As a workaround, your administrator can add the following string to the EWS Allow List: 'SchedulingService'.

Outlook 2010 Teams Plugin

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